We Are Open For Business As Usual During Lock Down #3

From the 5th of January and throughout the Third Lockdown there are no restrictions on travel relating to the sale or purchase of a property, the Government have confirmed that the housing market is to remain open. The usual measures remain in place regarding the wearing of masks and gloves, regular use of hand sanitiser and of course social distancing.

Complaints

If you have a complaint we require this in writing either by post or email. This will make sure we have fully understood all your concerns and issues, which will allow us to consider and investigate your complaint fully.

Please email or write in to our Customer Services Department providing us with your contact details and the nature of your complaint:-

Email: [email protected]

Or you can write to:-

Customer Services
Quickbuyers.co.uk
First Floor, London House,
First Avenue,
Poynton,
Cheshire
SK12 1YP

Quickbuyers.co.uk will acknowledge receipt of your complaint in writing within 3 working days. Your complaint will then be investigated promptly and you will receive a full response within 15 working days. If you are still not satisfied you will be advised how you can further pursue your complaint within our business. This will provide a separate and detached review of the complaint which you will receive within 15 working days.

If you are not satisfied with the way we have dealt with your complaint then you can refer the matter to The Property Ombudsman (TPO). Copies of TPO Code of Practice are available upon request.