If you have a complaint we require this in writing either by post or email. This will make sure we have fully understood all your concerns and issues, which will allow us to consider and investigate your complaint fully.

Please email or write in to our Customer Services Department providing us with your contact details and the nature of your complaint:-

Email: [email protected]

Or you can write to:-

Customer Services
London House,
London Road South,
SK12 1YP will acknowledge receipt of your complaint in writing within 3 working days. Your complaint will then be investigated promptly and you will receive a full response within 15 working days. If you are still not satisfied you will be advised how you can further pursue your complaint within our business. This will provide a separate and detached review of the complaint which you will receive within 15 working days.

If you are not satisfied with the way we have dealt with your complaint then you can refer the matter to The Property Ombudsman (TPO). Copies of TPO Code of Practice are available upon request.